Fully funded apprenticeships opportunity

As an Operational Support Grade, you will automatically have access to a paid Level 2 apprenticeship in Customer Service.

The qualification is equivalent to 4 – 5 GCSE’s, grade A*-C, and taught over 14 months.

You will complete the Apprenticeship on the job alongside your regular duties as an OSG.

What will I learn?

Our apprenticeship course is designed to teach you all the skills you need to succeed in your new workplace.

You’ll cover the following topics, through a combination of face-to-face sessions with a talent coach, online modules and self-paced learning. You’ll also apply your learning on-the-job:

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge