Fully funded apprenticeships opportunity
As an Operational Support Grade, you will automatically have access to a paid Level 2 apprenticeship in Customer Service.
The qualification is equivalent to 4 – 5 GCSE’s, grade A*-C, and taught over 14 months.
You will complete the Apprenticeship on the job alongside your regular duties as an OSG.
What will I learn?
Our apprenticeship course is designed to teach you all the skills you need to succeed in your new workplace.
You’ll cover the following topics, through a combination of face-to-face sessions with a talent coach, online modules and self-paced learning. You’ll also apply your learning on-the-job:
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge